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DOUBLETREE BY HILTON LONDON, London – Your ideal downtown stay
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Hotel Overview
300 King Street,
London,
Canada,
N6B 1S2,
Ontario
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The hotel was not up to the expected standard in terms of cleanliness but did offer a fresh-smelling environment. The service was a mix of great information and guidance but also moments of rudeness. The location was convenient for accessing downtown fun and Hilton, although the condition of the place was not optimal. The dining experience was good overall but overpriced. Some facilities were lacking, like room fridges and available parking, impacting the value for money.
Rooms
7.0
The rooms, while always clean, were below the DoubleTree standard expected, but they were fresh-smelling.
Service
6.0
The service was a mix of great information and guidance with some instances of rudeness.
Location
5.0
The location was convenient for accessing downtown fun and Hilton, but the area was pretty dumpy.
Dining
7.0
The dining experience was good overall but overpriced.
Facilities
6.0
The hotel lacked some facilities like room fridges and available parking, impacting value for money.
Marion
United States,
January
2024
7.8/10
The hotel was very spacious and quiet with clean and comfortable rooms. The staff was helpful and very polite, although our room wasn't ready when we tried to check in around 3 pm. The location was perfect, across the street from the conference and connected by an aerial pedway, though a bit sketchy. The dining experience was very good, despite some minor issues, and the service went above and beyond the call of duty.
Rooms
8.0
The room was clean, comfortable, and very spacious with a quiet atmosphere.
Service
9.0
The staff was helpful and very polite, going above and beyond to assist us.
Location
7.0
The location was perfect for our needs, right across from the conference and connected by an aerial pedway, although a bit sketchy.
Dining
7.0
The dining experience was very good, although there were some minor issues, like being given the bill before tasting the food.
Facilities
8.0
The facilities were well-maintained and met our needs during the stay.
Alexandra
United Kingdom,
October
2023
8.4/10
The hotel offers a pleasant stay with clean and comfortable rooms, friendly and accommodating staff. However, some minor room improvements are needed. The location is convenient, close to downtown and the convention center, but parking comes at an extra charge.
Rooms
8.0
The room was clean, had a comfortable bed, and I particularly enjoyed the shower.
Service
9.0
The staff went above and beyond to make my stay enjoyable and were very welcoming.
Location
9.0
The hotel is close to downtown and right across the street from the convention center, which was perfect for our event.
Dining
9.0
The dining experience exceeded my expectations with high-quality dishes.
Facilities
7.0
The facilities were functional, and breakfast was good.
Ernest
United Kingdom,
August
2023
6.6/10
The hotel has a great location close to downtown, but the rooms are outdated and desperately need updating. The service was friendly and accommodating, making the stay enjoyable. The dining experience could be improved with more menu items. The facilities were adequate but could use some enhancements.
Rooms
5.0
The room I received was outdated and in need of refurbishment.
Service
8.0
The staff at the hotel were always friendly and accommodating, which made my stay pleasant.
Location
7.0
The hotel is close to downtown, making it convenient for exploring the city.
Dining
6.0
The dining options were limited; I wish there were more choices available.
Facilities
7.0
The facilities were basic and functional, but could benefit from some upgrades.
Friendly staff
Outdated rooms
David
United Kingdom,
May
2023
7.2/10
The hotel rooms are plain and outdated but spacious, with freezing temperatures and a barely working heater; however, the hotel features friendly and professional service, including a delicious cookie treat. The location is nice, although some surprising restrictions, and the dining experience is enjoyable with a very friendly waitstaff. Facilities are well-maintained, though some areas need updates.
Rooms
6.0
The rooms are plain and outdated but spacious.
Service
8.0
The service was very friendly and professional, with a delightful cookie treat.
Location
7.0
The location is nice, with minor inconveniences.
Dining
8.0
The dining experience was good with a very friendly waitstaff.
Facilities
7.0
Some facilities need updates.
Christine
United States,
May
2023
7.2/10
I had a pleasant stay at the hotel. The rooms were clean and comfortable, though a bit dated and could use some updating. The service was decent but felt like most standard experiences at Hilton properties. The location was convenient, with easy access to malls, a short distance from the Western University campus, and near the VIA train station. The dining experience surpassed my expectations with friendly service but a slight hiccup in handling the bill. The facilities were functional and sufficient for my needs.
Rooms
7.0
The rooms looked a bit dated but were clean and the bed was comfortable. The free Wi-Fi was fast enough.
Service
6.0
The staff could have been more attentive, and I encountered rudeness when inquiring about our lunch. The service seemed standard for a Hilton property.
Location
8.0
The location was convenient, with easy access to malls, close to Western University campus, and a short walk to the VIA train station. The only downside was the restriction on activities in the pool area due to the sprinklers on the ceiling.
Dining
8.0
The dining experience went above my expectations, but receiving the bill before tasting the food was a slight inconvenience. The service by the waitress was very friendly.
Facilities
7.0
The facilities were functional, and the breakfast provided was good. However, there were some limitations in using the pool area due to safety concerns.
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Doubletree By Hilton London Hotel10.06
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11.06.2025
